Refund policy

Return & Refund Policy

Last updated: September 2026

Our 90-Day Guarantee

We stand behind every product we sell. You have 90 days from the date of delivery to request a return or refund.

We're confident you won't want to go back to plastic — but if it's not for you, we'll make it right, subject to the eligibility requirements and exclusions below.

Eligibility

To be eligible for a return and refund, the following conditions must be met:

The return request must be made within 90 days of the delivery date
Items must be unused, unopened, and in their original packaging
Items must be in a condition suitable for resale
You must provide your order number and proof of purchase
For replacement toothbrush heads, you must have purchased the correct head range for your toothbrush handle as described on the relevant product page

Replacement Toothbrush Head Compatibility

Please check compatibility carefully before ordering replacement toothbrush heads.

Toxin Rebellion sells two separate replacement-head systems, and they are not interchangeable:

Toxin Rebellion / Thallō replacement heads are designed exclusively for our TR-ET01 electric toothbrush handle. They do not fit Philips Sonicare, Oral-B, Philips One, screw-on toothbrushes, or other handles.
Philips Sonicare-compatible replacement heads are a separate product range designed for the compatible Philips Sonicare models listed on the relevant product page. They do not fit the Toxin Rebellion / Thallō electric toothbrush.

If replacement heads are ordered for an incompatible toothbrush or the incorrect replacement-head range is selected, the order is not eligible for return, refund, or exchange on the basis of incompatibility.

It is the customer's responsibility to check the compatibility information provided on the product page before placing an order. If you are unsure which heads you require, please contact us at support@thallolife.com before purchasing.

This exclusion does not apply where:

We sent you a different product from the one you ordered
The product is defective
We incorrectly stated that the replacement heads were compatible with your toothbrush
A return or refund is otherwise required under applicable consumer law

Compatibility with third-party toothbrushes is based on the models and fittings available at the time of testing. Third-party manufacturers may change their handle or shank designs without notice, so compatibility with future or redesigned models cannot be guaranteed.

Non-Returnable Items

The following items are not eligible for return or refund:

Digital products including but not limited to ebooks, guides, and downloadable content
Gift cards
Shipping protection fees
Express shipping upgrade fees
Items that have been opened, used, or removed from their original packaging
Items not purchased directly from toxinrebellion.com
Replacement toothbrush heads purchased for an incompatible toothbrush or from the incorrect compatibility range, where the applicable compatibility requirements were disclosed on the product page

How to Initiate a Return

Email us at support@thallolife.com with your order number and reason for return
Our team will review your request and respond within 48 hours
Once approved, we will email you a prepaid return shipping label and instructions
Ship the item back using the provided label

Please do not send items back without first requesting and receiving approval. Unauthorised returns will not be accepted.

Return Shipping Costs

The customer is responsible for the cost of return shipping. This cost will be deducted from your refund amount. The exact deduction will be communicated to you before you ship the item back, so there are no surprises.

Refund Processing

Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved.

If approved, the refund will be processed to your original payment method within 5 business days. Please note that your bank or payment provider may take an additional 5–10 business days to reflect the refund in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@thallolife.com.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us at support@thallolife.com within 7 days of delivery. Include your order number and photos of the issue.

We will send a replacement at no cost to you or issue a full refund including any shipping costs — your choice. You will not be required to pay return shipping on damaged or incorrect items.

Subscription Orders

If you are on an active subscription, you may pause, skip, or cancel your subscription at any time through your account portal or by emailing support@thallolife.com.

Subscription orders that have already been shipped are subject to the same return eligibility requirements and exclusions outlined above, including our replacement-head compatibility requirements.

Exchanges

We do not offer direct exchanges at this time. To receive a different product, please initiate a return for your current item and place a new order separately.

Please note that replacement heads purchased for an incompatible toothbrush are not eligible for exchange solely because the incorrect compatibility range was selected.

European Union Customers

If your order is shipped to the European Union, you may have statutory cancellation or return rights under applicable EU consumer protection law.

Nothing in this policy, including our replacement-head compatibility provisions, is intended to exclude any right that cannot legally be excluded. Where mandatory consumer protection law provides you with greater rights than this policy, those rights will apply.

Australian Consumer Law

Nothing in this policy is intended to limit or override your rights under Australian Consumer Law.

Our compatibility exclusion applies to change-of-mind or incorrect-selection situations where the product was accurately described and the compatibility requirements were disclosed before purchase.

If a product has a major failure, is defective, is significantly different from its description, or was represented as compatible with a product when it is not, you may be entitled to a remedy under Australian Consumer Law regardless of the conditions above.